Job Vacancies at Nova Measuring Instruments – Field Service Engineer

Nova Measuring Instruments

We are global leading suppliers of integrated measurement tools for the semiconductor industry. We develop, manufacture, sell and service integrated products for the semiconductor industry worldwide. We are committed to providing our customers with quality products and excellent service responsiveness. In order to achieve out objectives, we ate seeking self-motivated and qualified personnel to join our growing business in Asia Pacific Region. We currently have opening for :

Field Service Engineer

Dept: Service Ogranization

Report To: Territory Service Manager

Location: Taiwan/Singapore/Korea/China

1. Service

• Implement the Customer Support Policy for the Nova \ OEM \ End User. Supervise, maintain and support Nova systems in the field.
• Support Nova, OEM partners, and End Users internal service as defined under Novas warranty and service support agreements.
• Maintain, support, and guide proper training to all users, including OEM and End User personnel. (Training will be provided, in most cases, by an engineer dedicated to training).
• Maintain proper reporting methods for all activities of customer support as defined by the Territory Service Manager/AP Customer Support Manager.
• Maintain Novas parts inventory under the positions control. Maintain proper level of stock in accordance with Novas spare parts tock policy, as set from time to time.
• Assist in new equipment integration, add-ons, and upgrades.
• Act as site management; provide feedback to related personnel, AP and headquarters based on experience gained with customers.
• On site, data collection, wafer and tool time arrangement, solution in-corporation and measurement result monitoring and verification
• It is your duty from the time you come back from Ltd 1st  training to prepare application solution request in a uniform format to be sent to respective application engineer: 

1. use NAD to view a stack and do T/S for simple application issues
2. prepare an application request in NAD format  with all data need

2. Sales Support:

• Collaborate with sales and customer on-site evaluations
• Assist Novas OEM partners and sales people in demonstration Novas system capabilities to potential customers.
• Provide sales support and sales related information

3. Reports and controls:

*Employ FSRs for all service activities.

*Produce a weekly report on assigned customers/system covering:

1. systems status
2. Pareto chart
3. The forwarding of all FSRs
4. Customers relevant information
5. Sales support issue
6. Inventory consumption and levels (monthly)

4. Training:

• Provide customer training and retraining. Ensure an adequate level of customers know how.

5. Inventory:

• Manage Novas parts inventory at the locations assigned to this position.
• Assist in setting Novas spare parts stock policy, and maintain proper levels of stock in accordance with that policy.
• Repair parts and components according to general service policy.
• Verify that spare systems are stored properly by customers and are available without delay when needed.

6. Customer Relations:

• Be familiar with customer operating methods, procedures, and policy.
• Adhere to customers site policies and guidelines with regard to performance and behavior.
• Maintain customers information with the utmost confidentiality.
• When in doubt, always verify with and obtain approval from the proper customer authority prior to taking any action.
• Be polite, cordial, considerate, and respectful when communicating with customers.

7. Boundaries:

• Perform at all times within the boundaries of all applicable laws.
• Perform with the highest degree of integrity and dignity.
• Perform at all times within the boundaries of Novas service procedures and manuals.
• Perform at all times within the boundaries of Novas company policy

8. If it needs to be done, do it

Main Interfaces

1. Customers
2. FSEs
3. Taiwan Sales team
4. AP President and AP Service Manger
5. Application
6. Product specialists
7. Office/FIN/HR

Qualification:

• Prior experience in semiconductor Industry and especially in CMP would be an advantage (0 – 5 years)

Education:

• Minimum Diploma/Degree relating to Semiconductor / Engineering Industry

Languages:

• Ability to Converse, Read and write in English a MUST

Personal Profile: (learning ability, seeing a wide picture, creativity, independence, team work)

• Accountability
• Strong sense of responsibility
• Must be able to work independently
• Good team player
• Good communication skills
• Willing to travel to various regions for training (basic training for up to 6 weeks) and support activities
• Multi-tasking

Nova core competencies for each of employee:

1. Professionalism
2. Planning and Execution of Tasks
3. Personal Excellence, Leadership and Initiative
4. Interpersonal Relations and Team work
5. Client orientation : Service and Business Thinking

Interested applicants please send your detailed resume to:

maggie.lin@nova-ap.com.tw and lingee-l@nova-apac.com

Incoming search terms:

• service engineer report format

Tagged with: customer support manager • customer support policy • field service engineer • Job Vacancies at Nova Measuring Instruments - Field Service Engineer • measurement result • nova measuring instruments

Filed under: Engineering

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