National Library Board
At the National Library Board (NLB), our commitment is to bring the worlds knowledge to Singapore and to create a positive social and economic impact beyond expanding the learning capacity of the nation. Powering the knowledge-based economy with an extensive network of libraries and information centres, NLB offers an environment that fuels your imagination and passion for a rewarding career.
Associate II (NLB Academy)
Job Responsibilities
1) Account Management
- Develop NLBA service contracts for local and/or overseas clients and/or partners
- Monitor and track the implementation of NLBA service contracts
- Manage and maintain client database
- Achieve Group KPIs and individual KPIs target set year-on-year
2) Client Management
- Benchmark against industry norms to develop and execute good customer services process
- Manage and maintain positive relationships with local and/or overseas clients
- Manage and maintain positive collaboration with strategic partners
3) Programme Management
- Conduct market research and demand analysis on one of NLBA key programmes
- Plan and execute a full spectrum of the programme to boost enrolment
- Source and manage Subject Matter Experts, Trainers and Assessors of the programme
- Benchmark against industry norms to maintain the positive NLBA branding equity
- Achieve customer satisfaction rating of the programme under Group KPIs target set year-on- year
4) Junior Staff Management
- Supervise 1 or 2 junior staff to maintain NLBA client interface
- Oversee NLBA programmes and services, marketing collateral and channels
- Monitor and track actual expenses against planned budget set year-on-year
Requirements
- Bachelor degree in Business, Marketing and/or Management
- Relevant experience (preferably 3 years or more) in Client Management, Programme Management, Market Research and Demand Analysis
- Excellent writing and presentation skills, project management and office administration skills, interpersonal and time management skills, negotiation and supervisory skills
- Proficient in MS Office, New Social Media and Website Management
- Independent and matured worker who is also an effective team player
- Enterprising, proactive and resourceful worker with a positive attitude
- Passionate lifelong learner who has the willingness to learn and take initiative towards work improvements to increase productivity
- Passionate about education and training
To apply, please visit our website at http://www.nlb.gov.sg/careers
We regret that only short-listed candidates will be notified.
